Privacy policy

Information we handle

Depending on your relationship with us, this may include:

• Your name, company, business contact details and WhatsApp number.
• Your country, destinations, products of interest and communication preferences.
• Records of permission to receive price updates, and requests to stop them.
• Price messages sent to you, message identifiers, delivery or read confirmations when provided by WhatsApp, and relevant commercial correspondence or transaction records.
• Technical records needed to operate and protect the service, such as connection times, IP addresses, login records and errors.

We receive information from you, your authorised company contacts, our business correspondence and service providers such as WhatsApp. The automated WhatsApp connection processes incoming messages to recognise unsubscribe requests; it currently stores incoming message identifiers rather than a full incoming conversation transcript. Correspondence held in our other business systems may be retained separately.

How we use information

We use information to deliver requested price updates, respond to commercial enquiries, manage customer and supplier relationships, maintain transaction records, record communication preferences, prevent duplicate messages, and operate and secure the CRM.

Price updates may be prepared and sent automatically using your country and subscription settings. Software and AI-assisted tools may help extract supplier information and prepare draft wording. These tools support our business communications; they do not themselves conclude a trade on your behalf.

WhatsApp updates and your choices

We send price updates to contacts who have agreed to receive them. You can withdraw that permission by replying STOP to our automated WhatsApp sender or by emailing us. Stopping updates does not require you to close a WhatsApp account.

An unsubscribe request stops future price updates to that number. It does not automatically erase past correspondence or transaction records. We may retain a minimal suppression record so that your number is not accidentally subscribed again. For deletion, follow the instructions below.

Service providers and disclosure

Authorised personnel and providers supporting messaging, hosting, email, business records, AI-assisted processing and backups may handle information as needed to perform those functions. WhatsApp messaging involves Meta/WhatsApp, which also handles information under its own privacy policy.

We do not use this CRM service to sell personal information or supply advertising audiences. Information may also be disclosed where required by law or needed to protect legitimate rights and the security of the service.

Providers may process information outside Singapore. Where applicable, transfers must be supported by safeguards required under Singapore data-protection law. Contact us for information about the providers involved in your records.

Security and retention

The CRM uses restricted access, encrypted connections and protected backups. Access is limited according to business responsibilities. No online service can guarantee absolute security.

We retain information for the purposes described here, including applicable legal, accounting and dispute-resolution needs. Records that are no longer needed should be deleted or anonymised. Some information may remain temporarily in protected backups until those backups are replaced or expire.

Access, correction and data deletion

You can ask to access or correct your personal information, withdraw consent, or request deletion of information held by Raffles Grain:

1. Email contact@rafflesgrain.com with the subject Privacy request or Data deletion request.
2. Include your name, company if relevant, and the WhatsApp number with country code or email address associated with your records.
3. Tell us what you want to access, correct or delete, or which communications you want to stop.

We may need to verify your identity before acting. Do not send passwords, verification codes or API tokens. We will explain any information we need to retain for a legal or legitimate business reason and any limits on your request. Deletion from our systems does not delete copies in recipients’ devices or information controlled independently by WhatsApp or another provider.

This page and policy changes

This privacy page does not use advertising trackers or analytics scripts. Our hosting service may record ordinary technical access logs. Private CRM areas use authentication to control access.

We may update this policy as the service changes. The latest version and its effective date will be published on this page. Material new uses of information will be notified and any required consent sought.